Where is my stuff?
Please take a look at our Shipping page to find out about shipping and processing times. If your order has exceeded these time frames, please email us at firstname.lastname@example.org
Do you have a local pickup option available?
YES! We have introduced a new local pickup option for any local orders. The pickup location address is
iPrint, 16J Pennyburn Industrial Estate, Derry, BT48 0LU, Northern Ireland
If you have selected this option, you should receive an email when your order is ready to collect.
What countries do you ship to?
We ship Worldwide :)
How can I return an item?
You can return a product for up to 30 days from the date of purchase. After 30 days from the purchase date, a refund cannot be offered. Your order date can be found in your email confirmation that was received upon initial purchase. To be eligible for a return, the item must be unworn and unwashed (free of any stains from makeup, deodorant, hair, or wear) and in original packaging.
I received the wrong item/size or the item is damaged?
Damaged items must be reported/emailed within 3 days of receipt with photos attached to email@example.com. If not reported within 3 days, we will not issue replacements. We are not responsible for normal wear and tear of items purchased and will not issue a new item outside of the 3-day window of receiving the item. If you have received an incorrect item, please contact firstname.lastname@example.org within 3 days of receiving your order.
My shipping address is incorrect/has changed?
Unfortunately, we cannot guarantee address changes if the order is already in production. If you would like to check if it’s possible to change your shipping address, please email email@example.com your order number and updated shipping address. If your package has shipped, please contact the shipping provider and ask them to update the shipping address.
Can I cancel my order?
Unfortunately, we cannot guarantee cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email firstname.lastname@example.org your order number and request for the order to be cancelled.
Can I change my order?
Unfortunately, we cannot guarantee item change if the order is already in production. If you would like to check if it’s possible to make changes to the items in your order, please email email@example.com with your order number and the item and/or size change. If your package has shipped, once the order is delivered you may contact firstname.lastname@example.org to begin a return.